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Key Holding & Alarm Response
Innovative Security Solutions provides 24/7 key holding and alarm response, giving your organisation a professional security response route when an activation or out-of-hours attendance is required.
A professional attendance route when your organisation needs it.
Out-of-hours responsibility
Without an external response arrangement, an alarm can become an employee’s problem. Key holding changes who carries that responsibility when the premises are closed.
Without a response provider
The security incident becomes an employee attendance problem.
With our key holding & response
Operational responsibility stays with people equipped to respond.
Before an alarm happens
We establish the practical information needed to attend the premises and respond in line with the client’s requirements.
We don’t decide what to do for the first time when the alarm goes off.
Relevant premises details, access arrangements and areas the responding officer may need to inspect.
The people to be contacted and the circumstances in which escalation is required.
Agreed actions and limits for different situations encountered during attendance.
Keys are held securely so the responding officer can gain authorised access when required.
Live response
The response moves through a defined attendance and escalation journey — from activation through to securing the premises and reporting what happened.
01 — RESPONSE INITIATED
One of our response officers is deployed in accordance with the agreed arrangement.
02 — OFFICER ATTENDS
The officer attends the premises with access provided through the keyholding arrangement.
03 — SITE CHECKED
The officer checks the premises and attempts to establish the reason for the activation.
04 — ACTION TAKEN
The officer follows the agreed instructions, deals with the immediate issue where appropriate or escalates the incident.
05 — ADDITIONAL SUPPORT
Where required, external support such as police, repair contractors or additional guarding can be brought into the response.
06 — PREMISES SECURED
Before the attendance is completed, the officer works to leave the premises secure in line with the response arrangements.
07 — INCIDENT REPORTED
The attendance and relevant actions are recorded so the organisation has visibility of the incident and response.
Escalation
When something is found
Not every activation has the same outcome. The response depends on what the officer finds and the responsibilities agreed for the premises.
The premises are checked and the alarm is dealt with in line with the agreed instructions.
The incident is escalated and the relevant external or client contacts can be involved.
Repair or lock-changing support can be coordinated where required.
Additional guarding can be arranged where continued physical security is required.
Beyond alarm activation
The same controlled keyholding arrangement can support other agreed out-of-hours requirements.
Independent assurance
Key Holding is one of our SIA ACS-approved activities, and our Key Holding & Response Services are independently certified by SSAIB.
01
Our Key Holding service is approved under the SIA Approved Contractor Scheme.
02
SSAIB independently certifies our Key Holding & Response Services.
03
Key handling, attendance instructions and escalation routes are agreed as part of the service setup.
04
Our ISO 9001 certification supports the management systems behind the operation.
The approvals shown here relate directly to our Key Holding and response services.
Talk to us
If you are reviewing keyholder arrangements, opening a new site or looking to remove out-of-hours attendance from employees, we can discuss how the response should work around your premises and escalation requirements.
The UK national terrorism threat level is set by MI5 and reflects the likelihood of an attack in the UK.
We monitor relevant official updates and factor the risk context into site risk assessments and deployment planning.
